Return and Refund Policy
Effective Date: 4.12.24

Thank you for shopping with Wilde Hippi By Tala We are committed to ensuring a positive shopping experience. This Return and Refund Policy complies with Singapore law, including the Consumer Protection (Fair Trading) Act (CPFTA).

Return and Refund Eligibility

We accept returns or exchanges under the following conditions:

The item is defective, damaged, or does not match the description at the time of delivery.

The item is in its original condition, unused, and with all original tags and packaging intact.

You provide proof of purchase (e.g., receipt or order confirmation).

Requesting a Return or Refund

To request a return or refund, please contact us at hello@wildehippi.com within 7 days of receiving your order. Provide:

Your order number.

A detailed description of the issue (e.g., photos of defects or damage).

Return Process

Once your return is approved, we will provide instructions for returning the item.

You are responsible for return shipping costs unless the return is due to our error (e.g., defective or wrong item shipped).

Refunds

If your return is approved, we will process a refund to your original payment method within 14 business days of receiving the returned item.

Refunds will not include original shipping costs unless the return is due to our error.

Non-Returnable Items

The following items are non-returnable:

Items sold during clearance or promotional sales (unless defective or damaged).

Perishable goods, undergarments, and items that pose hygiene concerns.

Customised, personalised, or made-to-order items.

Exchanges

Exchanges are allowed for eligible items, subject to stock availability. If the desired replacement item is unavailable, you may choose a refund or store credit.

Statutory Rights

This policy does not limit your rights under Singapore law, including the Consumer Protection (Fair Trading) Act.

If you have any questions or concerns, please contact us at wildehippibytala@gmail.com or call +65 98506166

Thank you for choosing Wilde Hippi By Tala.