Shipping policy

DIGITAL ORDER PROCESSING

Immediate

PHYSICAL ORDER PROCESSING

2-3 working days

LOCAL DELIVERY

All items up to 1kg will be sent via Ninja Van with tracking.

INTERNATIONAL SHIPPING

All items up to 2 kg will be sent by AIR via Sing-post Registered Article.

Registered Article is a Sign-For service that requires a signature on delivery in most destinations.

You can also track your item’s status (for selected countries).

A Registered Article (RA) Number is allocated when you post a registered article. The 9-digit number starts with RR and ends with SG. You can use this number to verify the status of your mail.

Registered Article does not provide detailed online tracking capability. It is not mandatory for registered items to be scanned at every stage of the delivery process be it for local or overseas delivery.

For registered articles to overseas, the scan events may differ from post to post. A scan event will be shown if and when they are provided by the overseas postal administrations. For countries with no online tracking updates, SingPost will check with the overseas postal administrations on the status if the addressee did not receive the item after a stipulated time. Under the international postal agreement, overseas postal administrations may take up to 60 days to reply.

DUTIES AND TAX

Depending on your country of origin you may be subjected to pay additional import duties and taxes before the goods are delivered. 

Follow the link to help you calculate from Singapore to your country any additional import duties and taxes.